If you find there is a problem with your order or are unhappy with your hair system in any way when you receive it please contact us immediately. Do not cut, style, color or wash the hair or wear the hair system. Our customer service team will be happy to discuss any issue with you and will be able to replace your hair system with another one if required.
We offer a 30-day money-back guarantee providing the hairpiece has not been cut, styled, colored, washed or worn.
There is a 30% restocking fee and the customer is responsible for all return shipping cost.
All custom-made items are considered final sales and are not eligible for returns, refunds, or exchanges. This is due to the unique nature of these items being crafted specifically to your individual specifications. We ensure high quality and accuracy in our customization process, but we cannot accept returns for items that do not meet your personal preferences.